Santam Selects Guidewire Solution for Claims Management

South African insurer extends Guidewire relationship to enhance
claims processing efficiency, reduce IT TCO, and leverage marketplace

CAPE TOWN, South Africa & LONDON–(BUSINESS WIRE)–Santam, South Africa’s leading general insurer, and Guidewire Software,
Inc. (NYSE: GWRE), provider of the industry platform general insurers
rely upon, are pleased to announce that Santam has selected Guidewire
ClaimCenter® as its platform for claims management. An existing
Guidewire client, Santam will implement ClaimCenter for its personal and
commercial lines of business, across direct and intermediated
distribution channels. Deployment to non-commercial motor business is
planned to follow in Q1 2020. The insurer has also selected Guidewire
DataHub™ and Guidewire InfoCenter™ for its enterprise-wide data
management and business intelligence.

“The expansion of our Guidewire relationship supports Santam’s strategic
focus to simplify and rationalise our core processes,” commented Kevin
Wright, Santam CIO. “Guidewire’s InsurancePlatform™ will underpin this
aim and support us in delivering modern products and services to our
clients. In addition, Guidewire’s Marketplace, will allow us to access
validated accelerators built by Guidewire’s partner ecosystem to
heighten our innovation and help us achieve TCO reduction.”

Guidewire Core and Data solutions will enable Santam to:

  • Boost operational efficiencies by streamlining and modernising
    multiple core systems;
  • Build a strategic platform for data and reporting needs across their
  • Develop a solid foundation for claims digitalisation; and
  • Use a robust insurance marketplace to harvest complementary insurtech
    and best of breed solutions for quicker time to market.

“ClaimCenter’s sound implementation record and its maturity were key in
our selection,” said Fanus Coetzee, Head of Claims at Santam. “We are
confident this will provide us with the flexibility and agility we
require to support our current and future business needs, as well as the
capacity to introduce more efficiency throughout our claims processing
and management.”

“We are delighted that Santam has chosen to expand their long-standing
relationship with us,” said Keith Stonell, managing director, EMEA,
Guidewire. “We admire Santam’s focus on delivering responsible and
ethical insurance to their policyholders and clients and look forward to
working with them as they solidify their position in South Africa, as
well as internationally, using Guidewire InsurancePlatform.”

About Santam

Santam is South Africa’s leading general insurer with a market share in
excess of 22%. Listed on the Johannesburg Stock Exchange (JSE), the
Santam group provides a diversified range of general insurance products
and services in Southern Africa and internationally through a network of
over 3 600 intermediaries and direct channels. Santam is committed to
growing the SME landscape in South Africa and creating an enabling
environment to assist SMEs to thrive.

The group’s more than 1 million policyholders range from individuals to
commercial and specialist business owners and institutions, including 85
of the Top 100 companies listed on the JSE. The group employs over 6 000
employees and is recognised by its peers as having the most technically
competent employees.

About Guidewire Software

Guidewire delivers the industry platform that general insurers rely upon
to adapt and succeed in a time of accelerating change. We provide the
software, services, and partner ecosystem to enable our customers to
run, differentiate, and grow their business. We are privileged to serve
more than 350 companies in 32 countries. For more information, please
and follow us on twitter: @Guidewire_PandC.

NOTE: For all information about Guidewire’s trademarks, visit


Thabo Mabaso
Head of Communications
083 414

Daniel Couzens
onechocolate Communications
7437 0227
PR & Communications – EMEA
+44(0)7474 837 860

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